Last Updated: September 2026

Welcome to Soak & Sage.
These Terms of Use (“Terms”) govern your access to and use of the Soak & Sage website, including all content, features, products, services, and functionality made available through it (collectively, the “Services”).

The website and Services are operated by Sapience Living LLP, under the brand name Soak & Sage (“Soak & Sage”, “we”, “us”, or “our”).

By accessing, browsing, or using our website, or by purchasing any product from us, you agree to be bound by these Terms, along with our Privacy Policy, Shipping Policy, and Return & Exchange Policy, each of which forms part of these Terms.

If you do not agree with these Terms, please do not use our website or Services.

1. ELIGIBILITY & USE OF THE WEBSITE
By using our website, you represent that:

• You are legally capable of entering into a binding agreement under applicable law.
• The information you provide to us is accurate, complete, and current.
• You will use our website only for lawful purposes.
• You will not use the website in a manner that could damage, disable, overburden, or impair the website or interfere with another person's use of it.

If you are using our Services on behalf of another individual or entity, you represent that you have the authority to accept these Terms on their behalf.

2. WEBSITE ACCESS & ACCOUNTS
Certain features of our website may require you to provide information such as your name, email address, mobile number, billing information, or shipping address.

You are responsible for ensuring that all information provided to us is accurate and up to date.

If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account.

You must notify us promptly if you believe your account or credentials have been accessed or used without your permission.

We reserve the right to suspend or terminate accounts where we reasonably believe that the account has been used fraudulently, unlawfully, or in violation of these Terms.

3. OUR PRODUCTS
We make reasonable efforts to ensure that product descriptions, photographs, ingredients, fragrance information, specifications, and other product details displayed on our website are accurate and up to date.

However, certain aspects of a product may appear differently depending on your device, screen settings, lighting, photography, or other technical factors.

Packaging, labels, colours, designs, and other visual elements may occasionally vary from the images shown on the website.

Product descriptions and specifications may also be updated from time to time to reflect improvements, regulatory requirements, formulation changes, packaging changes, or other legitimate business requirements.

We reserve the right to discontinue, modify, or limit the availability of any product at any time.

Personal Care Products
Soak & Sage products are intended for external use only and should be used according to the directions and precautions provided on the product packaging.

Please read the ingredient list and product information before use.

If you have known allergies, sensitivities, or specific skin concerns, you should review the ingredients carefully and, where appropriate, seek advice from a qualified healthcare professional before using a product.

Individual experiences with fragrance and personal-care products may vary. We do not guarantee that a particular product or fragrance will be suitable for every individual.

4. PRODUCT AVAILABILITY
All products displayed on our website are subject to availability.

We may limit the quantity of products that can be purchased by a particular customer, household, account, geographic region, or transaction where reasonably necessary.

If a product becomes unavailable after you place an order, we will contact you and may offer an alternative resolution, including cancellation and refund where applicable.

5. ORDERS & ORDER ACCEPTANCE
Placing an order through our website constitutes a request to purchase the selected products.

Once your order is placed, you will receive an order confirmation acknowledging that we have received your order. This confirmation does not necessarily constitute our final acceptance of the order.

We reserve the right to accept, reject, cancel, or limit an order where reasonably necessary, including in circumstances involving:

• Product unavailability
• Incorrect pricing or product information
• Suspected fraudulent or unauthorised activity
• Duplicate or unusually large orders
• Errors in the order or customer information
• Shipping restrictions
• Technical or system errors
• Violation of these Terms

If we cancel an order after payment has been received, we will initiate an applicable refund to the original payment method, subject to applicable law and our policies.

We may contact you using the contact details provided at checkout if additional information is required to process your order.

6. ORDER CANCELLATIONS
Once an order has been placed, cancellation may only be possible before the order enters processing, packing, or dispatch.

Please refer to our Shipping Policy and Return & Exchange Policy for the applicable cancellation and post-dispatch provisions.

We cannot guarantee that a cancellation request received after processing or dispatch can be accommodated.

7. PRICES, TAXES & BILLING
All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Applicable taxes, including GST, will be charged as required by law and will be reflected at the appropriate stage of checkout.

Shipping charges, where applicable, will be displayed before you complete your purchase.

Prices, product availability, discounts, offers, and promotions may change from time to time.

The price applicable to your purchase will generally be the price displayed at the time you place your order, subject to correction of genuine pricing or technical errors.

We reserve the right to correct pricing, promotional, typographical, or technical errors, including after an order has been placed. Where such an error materially affects your order, we may contact you before proceeding or cancel the affected order and provide an applicable refund.

8. PAYMENT
Payments may be processed through third-party payment gateways and payment service providers.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

You agree to provide accurate and complete information necessary to process your transaction.

Soak & Sage does not ordinarily store complete payment card information such as your full card number, CVV, or PIN.

Payment transactions are subject to the terms, conditions, and privacy practices of the relevant payment provider.

9. SHIPPING & DELIVERY
We currently ship to serviceable locations across India.

Delivery timelines provided on our website are estimates and may vary depending on destination, courier availability, weather, operational disruptions, public holidays, or other circumstances outside our reasonable control.

Please refer to our Shipping Policy for detailed information regarding:

• Order processing
• Dispatch
• Delivery timelines
• Shipping charges
• Tracking
• Address changes
• Failed deliveries
• Return to Origin (RTO)
• Other shipping-related matters

Once an order has been handed over to our logistics partner, delays caused by the carrier may be outside our direct control. However, we will make reasonable efforts to assist you in resolving delivery issues.

10. RETURNS, REFUNDS & EXCHANGES
Returns, replacements, refunds, and exchanges are governed by our Return & Exchange Policy.

Because Soak & Sage products are personal-care products intended for direct application to the body, certain hygiene-related restrictions apply.

We do not accept returns or exchanges simply because a customer changes their mind, dislikes a fragrance, or selects an incorrect product.

Nothing in these Terms is intended to limit any rights available to consumers under applicable law.

11. INTELLECTUAL PROPERTY
All content available through the Soak & Sage website, including but not limited to:

• Brand names
• Logos
• Trademarks
• Product names
• Product photographs
• Packaging designs
• Illustrations
• Graphics
• Videos
• Written content
• Product descriptions
• Website design and layout
• Icons
• Audio
• Original artwork
• Other visual and creative material

is owned by or licensed to Soak & Sage and/or Sapience Living LLP and is protected by applicable intellectual property laws.

You may access and use the website for your personal, non-commercial purposes.

Except where expressly permitted by us in writing, you may not:

• Copy or reproduce our content
• Modify or create derivative works
• Republish our content
• Sell or commercially exploit our content
• Distribute our content
• Use our photographs or creative assets for commercial purposes
• Remove proprietary or copyright notices
• Use our trademarks or brand identity in a way that suggests an unauthorised association with Soak & Sage

All rights not expressly granted to you are reserved by Soak & Sage and/or the applicable rights holder.

12. TRADEMARKS
“Soak & Sage” and associated names, logos, marks, taglines, product names, packaging elements, and other brand identifiers may constitute trademarks or other protected intellectual property of Sapience Living LLP or its licensors.

You may not use our trademarks, logos, or other brand assets without our prior written permission.

13. USER REVIEWS & FEEDBACK
We may provide features that allow you to submit reviews, comments, photographs, testimonials, suggestions, ideas, or other content (“User Content”).

By submitting User Content, you represent that:

• It is accurate to the best of your knowledge.
• You have the necessary rights and permissions to submit it.
• It does not infringe another person's intellectual property, privacy, publicity, or other rights.
• It does not contain unlawful, threatening, defamatory, abusive, obscene, or misleading material.
• It does not contain malware, viruses, or other harmful code.
• It does not impersonate another person or misrepresent your relationship with Soak & Sage.

By submitting User Content, you grant Soak & Sage a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, display, adapt, and distribute that content for legitimate business purposes, including marketing, advertising, social media, website content, and promotional activities.

Where required by law or where appropriate, we may seek separate consent for specific uses of customer content, particularly where the content identifies an individual.

We reserve the right to moderate, refuse, edit, or remove User Content that we reasonably believe violates these Terms or applicable law.

14. THIRD-PARTY SERVICES & TOOLS
Our website may use or provide access to services, applications, technologies, payment gateways, analytics tools, logistics platforms, social media integrations, or other functionality provided by third parties.

These third-party services may operate under their own terms and privacy policies.

Soak & Sage does not control every aspect of third-party services and cannot guarantee their availability, accuracy, security, or performance.

Your use of a third-party service may therefore be subject to the terms imposed by that third party.

15. THIRD-PARTY LINKS
Our website may contain links to websites, applications, social media pages, or other services operated by third parties.

These links are provided for convenience and do not necessarily constitute an endorsement by Soak & Sage.

We are not responsible for the content, accuracy, security, availability, or privacy practices of third-party websites.

If you choose to access a third-party website, you do so at your own discretion and risk.

16. ACCURACY OF INFORMATION
We aim to keep the information on our website accurate and current.

However, the website may occasionally contain typographical errors, inaccuracies, omissions, outdated information, or technical errors relating to products, prices, promotions, availability, ingredients, shipping, or other information.

We reserve the right to correct such errors and update information at any time.

Where an error materially affects an order that you have placed, we may contact you to provide an appropriate resolution, including cancellation and refund where applicable.

17. PROHIBITED USE
You agree not to use our website or Services:

• For any unlawful purpose
• To violate applicable laws or regulations
• To infringe intellectual property rights
• To impersonate another person or entity
• To provide false or misleading information
• To interfere with the operation or security of the website
• To introduce viruses, malware, or harmful code
• To attempt to gain unauthorised access to our systems
• To scrape, crawl, copy, or extract website content without permission
• To collect personal information of other users without lawful authority
• To engage in fraudulent transactions
• To interfere with another customer's use of the website
• To abuse, threaten, harass, or harm our employees, representatives, partners, or other users
• To use the website to distribute spam or unsolicited promotional material
• To resell, reproduce, or commercially exploit our Services without our permission

We reserve the right to restrict or terminate access where we reasonably believe that a user has violated these Terms.

18. WEBSITE AVAILABILITY & SECURITY
We aim to keep the website accessible and functional, but we do not guarantee that the Services will always be:

• Available
• Uninterrupted
• Error-free
• Secure
• Free from viruses or other harmful components

The website may occasionally be unavailable because of maintenance, upgrades, technical issues, third-party service interruptions, or circumstances beyond our reasonable control.

19. PERSONAL INFORMATION
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

Our Privacy Policy forms part of these Terms.

20. PRODUCT INFORMATION & PERSONAL RESULTS
Soak & Sage products are developed and marketed for personal care and sensory experiences.

Information provided on our website regarding ingredients, fragrance notes, product benefits, or product characteristics is intended to describe the products and their intended use.

Individual results and experiences may differ.

Unless expressly stated otherwise, information provided on our website should not be treated as medical advice, diagnosis, or treatment.

If you experience irritation, discomfort, or an adverse reaction after using a product, discontinue use and seek appropriate professional advice where necessary.

21. DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, the website and its content are provided on an “as available” basis.

We do not guarantee that:

• The website will always operate without interruption;
• The website will be completely free from errors;
• All information will always be complete or current;
• Every product will be available at all times;
• The website will be free from technical vulnerabilities.

Nothing in these Terms excludes or limits any warranty, right, or protection that cannot lawfully be excluded under applicable Indian law.

22. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Soak & Sage, Sapience Living LLP, and their respective directors, employees, representatives, service providers, contractors, and partners will not be responsible for indirect, incidental, special, consequential, or punitive losses arising from your use of the website or Services.

This may include, where legally permissible, loss of data, loss of profits, loss of business opportunities, or other indirect losses.

However, nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law, including liability arising from statutory consumer rights or other mandatory legal protections.

Where a limitation of liability is permitted by law, our liability in relation to a particular transaction will generally be limited to the amount paid by you for the relevant product or service, unless applicable law requires otherwise.

23. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Soak & Sage, Sapience Living LLP, and their directors, employees, representatives, contractors, and service providers against claims, losses, liabilities, damages, or reasonable expenses arising from:

• Your material violation of these Terms;
• Your unlawful use of the Services;
• Your infringement of another person's rights;
• Your fraudulent or unauthorised activity; or
• User Content submitted by you that violates these Terms or applicable law.

This provision will not apply to the extent that a claim arises from our own unlawful conduct, negligence, or liability that cannot legally be transferred to you.

24. SUSPENSION & TERMINATION
We may suspend or restrict your access to the website or Services if we reasonably believe that you have:

• Violated these Terms;
• Engaged in fraudulent or unlawful activity;
• Misused the website;
• Attempted to compromise the security of the website; or
• Engaged in conduct that may harm Soak & Sage, our customers, or our service providers.

Where appropriate and legally required, we may provide notice before restricting access.

Termination or suspension will not affect rights or obligations that arose before the date of termination.

Provisions that by their nature should continue after termination—including intellectual property, privacy, limitation of liability, indemnification, and governing law—will continue to apply.

25. GOVERNING LAW & JURISDICTION
These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms, the website, or your purchase from Soak & Sage shall be subject to the jurisdiction of the courts having appropriate jurisdiction over Ghaziabad, Uttar Pradesh, India, subject to applicable consumer protection laws and dispute-resolution mechanisms.

Nothing in these Terms is intended to prevent a consumer from exercising any mandatory rights or remedies available under applicable law.

26. GRIEVANCE REDRESSAL
If you have a complaint, concern, or question regarding an order, product, website, or these Terms, please contact us at:

Soak & Sage
Operated by: Sapience Living LLP

Email: support@soakandsage.com
Registered Office: 323, 3rd Floor, Niti Khand 2, Indirapuram, Ghaziabad, UP 201014

We will make reasonable efforts to acknowledge and address complaints within the timelines prescribed under applicable law.

27. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes in our business, Services, technology, or applicable laws.

When we make changes, we will update the “Last Updated” date at the top of this page.

Your continued use of the website after updated Terms are published constitutes acceptance of the revised Terms to the extent permitted by law.

We encourage you to review these Terms periodically.

28. SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable, where legally permissible.

The remaining provisions will continue to remain in full force and effect.

29. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Shipping Policy, Return & Exchange Policy, and any other policies expressly incorporated into these Terms, constitute the agreement between you and Soak & Sage concerning your use of our website and Services.

If there is a conflict between these Terms and a specific policy governing a particular transaction, the specific policy will apply to the extent of that conflict.

30. CONTACT US
For questions regarding these Terms or our Services, please contact:

Soak & Sage
A brand operated by Sapience Living LLP

Email: support@soakandsage.com
Registered Office: 323, 3rd Floor, Niti Khand 2, Indirapuram, Ghaziabad, UP 201014

Thank you for choosing Soak & Sage.