Last Updated: September 2026

At Soak & Sage (Sapience Living LLP), we believe your self-care ritual should arrive as seamlessly as it begins. We carefully pack every order and work with trusted logistics partners to ensure your products reach you safely and on time.

This Shipping Policy outlines how we process, dispatch, and deliver orders placed through the Soak & Sage website across India.

1. Shipping Coverage
We currently ship across India to all serviceable pin codes through our logistics partners.

Orders are delivered to the shipping address provided by you at the time of checkout. Please ensure that your name, address, phone number, email address, and PIN code are accurate before placing your order.

2. Order Processing & Dispatch
Orders are generally processed and dispatched within 2 business days from the date of order confirmation.

Business days are Monday through Friday, excluding public holidays.

Once your order has been successfully placed, you will receive an order confirmation via email and/or message. You will receive another notification once your order has been dispatched, along with tracking details.

During launches, promotional periods, sale events, or periods of exceptionally high order volumes, processing may take slightly longer. We will make reasonable efforts to keep you informed of any significant delays.

3. Delivery Timelines
Once dispatched, orders are generally delivered within 3–7 business days, depending on the destination and courier serviceability.

Delivery timelines are estimates and may vary due to factors such as:

• Remote or non-serviceable locations
• Weather conditions
• Public holidays
• Regional disruptions
• Courier delays
• Incorrect or incomplete address details
• Other circumstances beyond our reasonable control

If your order has been marked as delivered but you have not received it, please contact us at support@soakandsage.com as soon as possible so that we can coordinate with our logistics partner.

4. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Free shipping on all orders above ₹699. For orders below ₹699, applicable shipping charges will be calculated and displayed at checkout. 

Cash on Delivery (COD) is available on eligible orders and comes with an additional ₹50 COD convenience fee.

Any applicable shipping charges will be clearly communicated before payment is completed.

5. Tracking Your Order
Once your order has been dispatched, you will receive a tracking link via email and/or message.

You can use this link to follow your order's delivery status.

If you have not received tracking details within 48 hours of your order being placed, please contact us at support@soakandsage.com with your order number and registered contact details.

6. Cash on Delivery (COD)
Cash on Delivery may be available for eligible locations and orders.

COD orders may be subject to an additional convenience charge of ₹50, which will be displayed at checkout.

Please ensure that someone is available at the delivery address to receive and pay for the order. Repeated failed delivery attempts or refusal to accept a COD order may result in the order being cancelled and/or returned to our warehouse.

7. Order Cancellation & Address Changes
We understand that plans can change. If you need to cancel your order or make a change to your delivery address, please contact us at support@soakandsage.com as soon as possible.

We can only accommodate cancellation or address-change requests before the order has been packed or dispatched.

Once an order has been dispatched, we may not be able to modify the delivery address or cancel the shipment.

8. Incorrect or Incomplete Address
Please carefully review your shipping details before placing your order.

If an order cannot be delivered because of an incorrect or incomplete address, incorrect PIN code, missing contact information, or repeated unavailability at the delivery address, the shipment may be returned to us by the courier partner.

If the order is returned to origin (RTO), we will contact you where possible to determine the next steps. Any additional shipping costs associated with re-shipping the order may be borne by the customer.

9. Failed Delivery & Return to Origin (RTO)
If a delivery attempt fails because the recipient is unavailable, the address is incorrect, or the order is refused, the courier partner may make additional delivery attempts.

If the order remains undelivered after the applicable attempts, it may be returned to our warehouse as Return to Origin (RTO).

For prepaid orders, any refund applicable after an RTO will be processed in accordance with our refund terms, after deducting any applicable shipping or logistics charges.

For COD orders, repeated refusal or non-acceptance may result in restrictions on future COD orders.

10. Delays Beyond Our Control
While we work closely with our logistics partners to ensure timely delivery, Soak & Sage cannot be held responsible for delays caused by circumstances beyond our reasonable control, including extreme weather, natural events, strikes, government restrictions, transportation disruptions, or courier-related delays.

We will, however, make reasonable efforts to assist you in tracking and resolving delayed shipments.