Last Updated: September 2026

At Soak & Sage, we value your trust and are committed to handling your personal information responsibly, transparently, and securely.

This Privacy Policy explains how Sapience Living LLP, operating under the brand name Soak & Sage (“Soak & Sage”, “we”, “us”, or “our”), collects, uses, stores, and protects information when you visit our website, purchase our products, communicate with us, or otherwise interact with our services.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT
Depending on how you interact with Soak & Sage, we may collect the following categories of information.

A. Information You Provide to Us
This may include:

• Full name
• Email address
• Mobile or telephone number
• Billing address
• Shipping and delivery address
• PIN code
• Account details, where applicable
• Information provided when contacting customer support
• Information submitted through forms, surveys, reviews, contests, or other interactions with us
• Order, return, exchange, cancellation, and purchase information
• Any other information you voluntarily provide to us

Please do not provide sensitive personal information that is not necessary for us to provide our services.

B. Transaction & Payment Information
When you place an order with us, information relating to the transaction may be collected, including:

• Products purchased
• Order value
• Transaction date and time
• Payment method
• Payment status
• Transaction or payment reference details

Payments may be processed through third-party payment providers. Soak & Sage does not ordinarily store your complete credit or debit card details on its own systems. Payment information is handled by the relevant payment gateway in accordance with its own privacy and security practices.

C. Device & Technical Information
When you browse our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate location derived from technical information
• Website pages visited
• Time spent on pages
• Referring website or source
• Date and time of access
• Other technical or diagnostic information

D. Cookies & Similar Technologies
We may use cookies, pixels, tags, and similar technologies to help our website function properly and to understand how visitors use our website.

These technologies may be used to:

• Keep products in your shopping cart
• Remember your preferences
• Improve website functionality
• Understand website traffic and usage
• Measure the performance of marketing campaigns
• Personalise your shopping experience
• Deliver relevant advertising, where applicable

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.

2. HOW WE COLLECT YOUR INFORMATION
We may collect information:

• Directly from you when you place an order or create an account
• When you subscribe to our communications
• When you contact our customer support team
• When you participate in surveys, promotions, contests, or campaigns
• Automatically when you browse or interact with our website
• Through cookies and similar technologies
• Through service providers who support our website and business operations
• Through advertising, analytics, or technology partners, where applicable
• From publicly available sources or other third parties, where permitted by law

3. HOW WE USE YOUR INFORMATION
We collect and process personal information only for legitimate and relevant business purposes, including to:

Fulfil Your Orders

We use your information to:

• Process and confirm orders
• Process payments
• Arrange shipping and delivery
• Send order and delivery updates
• Process cancellations, returns, refunds, or exchanges
• Provide customer support
• Maintain transaction records
• Improve Your Experience

Your information may help us:

• Improve our website and services
• Understand customer preferences
• Improve our products and offerings
• Personalise your shopping experience
• Recommend products that may be relevant to you
• Identify website issues and improve functionality

Marketing & Communications
Where permitted and where you have provided the appropriate consent or otherwise as permitted by applicable law, we may use your contact information to send:

• Product updates
• New collection announcements
• Offers and promotions
• Brand news
• Events or campaigns
• Other communications that may be relevant to your interests

You can opt out of promotional communications at any time by using the unsubscribe option in our communications or contacting us directly.

Please note that even if you opt out of marketing communications, we may continue to send essential transactional communications, such as order confirmations, shipping updates, payment notifications, or customer-service messages.

Security & Fraud Prevention
We may use information to:

• Protect our website and customers
• Detect and prevent fraudulent transactions
• Investigate suspicious activity
• Prevent misuse of our services
• Maintain the security and integrity of our systems

Legal & Regulatory Compliance
We may process and retain information where necessary to:

• Comply with applicable laws and regulations
• Respond to lawful requests from government authorities
• Resolve disputes
• Enforce our terms and policies
• Protect our legal rights and interests

4. WHEN WE SHARE YOUR INFORMATION
We do not sell your personal information as a business practice.

We may, however, share relevant information with trusted third parties where necessary to operate our business and provide our services.

These may include:

Service Providers
We may share information with companies that provide services such as:

• Website hosting and technology
• E-commerce platform services
• Payment processing
• Shipping and logistics
• Order fulfilment
• Customer support
• Cloud storage
• Data analytics
• Marketing and advertising
• Website security
• These service providers receive only the information reasonably required to perform their services.

Advertising & Marketing Partners
Where applicable, we may work with advertising, analytics, and marketing partners to understand the effectiveness of our campaigns and display relevant advertisements.

These partners may collect information through cookies, pixels, or similar technologies subject to their own privacy policies and applicable law.

Legal Requirements
We may disclose information where we believe it is reasonably necessary to:

• Comply with a legal obligation
• Respond to a valid legal request
• Protect the rights, property, or safety of Soak & Sage, our customers, or others
• Investigate fraud or unlawful activity
• Enforce our agreements and policies

Business Transactions
If Soak & Sage or its business assets are involved in a merger, acquisition, restructuring, sale, financing, or similar transaction, relevant personal information may be transferred as part of that transaction, subject to applicable law.

5. THIRD-PARTY SERVICES & LINKS
Our website may contain links, integrations, payment services, social media features, advertisements, or other functionality provided by third parties.

If you choose to interact with these third-party services, your information may be processed by those third parties according to their respective privacy policies.

Soak & Sage does not control the privacy practices of third-party websites or services and is not responsible for their policies, security, or content.

We encourage you to review the privacy policies of third-party services before providing them with your information.

6. PAYMENT INFORMATION
Payments made through our website may be processed by third-party payment providers.

Your payment details may be transmitted directly to the relevant payment provider and may be subject to its privacy policy, terms, and security practices.

Soak & Sage does not intentionally retain complete payment card information such as your full card number, CVV, or PIN after a transaction.

7. DATA SECURITY
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

We therefore cannot guarantee absolute security of information transmitted to or through our website.

If you believe that your interaction with us or your information has been compromised, please contact us promptly using the details provided below.

8. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Provide our products and services
• Maintain transaction and business records
• Provide customer support
• Resolve disputes
• Prevent fraud and misuse
• Comply with legal, tax, accounting, and regulatory requirements
• Enforce our agreements and protect our legal interests

The period for which information is retained may vary depending on the nature of the information and the purpose for which it is processed.

When personal information is no longer required, we will take reasonable steps to delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.

9. YOUR PRIVACY RIGHTS & CHOICES
Subject to applicable law and any conditions or exceptions prescribed under it, you may have rights relating to your personal information, including the right to:

• Request information about the personal data we process about you
• Request correction of inaccurate or incomplete personal information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent
• Opt out of promotional communications
• Raise a concern or grievance regarding our processing of your personal information

Where you withdraw consent, we may no longer be able to provide certain services that depend on that consent. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Certain information may need to be retained where required by law or where we have another lawful basis for continuing to process it.

To protect your information, we may need to verify your identity before fulfilling certain requests.

10. MARKETING COMMUNICATIONS
If you have opted to receive promotional communications from us, we may contact you through email, SMS, WhatsApp, telephone, or other permitted communication channels.

You can unsubscribe from promotional emails using the unsubscribe option included in the communication.

For other marketing channels, you may contact us using the details provided below to request that we stop sending promotional communications.

Please note that opting out of marketing communications does not prevent us from sending necessary service-related communications regarding orders, payments, deliveries, returns, or customer support.

11. CHILDREN'S PRIVACY
Our website and products are intended for use by individuals who can legally enter into transactions under applicable law.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can take reasonable steps to address the situation.

12. INTERNATIONAL DATA TRANSFERS
Some of our technology, payment, analytics, hosting, advertising, or other service providers may process information on servers or systems located outside India.

Where personal information is transferred outside India, we will take steps consistent with applicable law and our contractual obligations to ensure that such information receives appropriate protection.

13. GRIEVANCES & PRIVACY REQUESTS
If you have a question, concern, complaint, or request relating to the way we handle your personal information, please contact us.

Soak & Sage / Sapience Living LLP
Email: support@soakandsage.com
Address: 323, 3rd Floor, Niti Khand 2, Indirapuram, Ghaziabad (U.P), 201014

When contacting us, please provide sufficient information for us to understand and investigate your request.

We will review and respond to privacy-related requests within the timelines prescribed by applicable law.

14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in:

• Our business practices
• Our website or services
• Technology
• Applicable laws or regulations
• Data protection requirements

When we make changes, we will update the “Last Updated” date at the beginning of this policy.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle your information.

15. CONTACT US
If you have questions about this Privacy Policy or how Soak & Sage handles your personal information, please contact us at:

Soak & Sage
Operated by: Sapience Living LLP
Email: support@soakandsage.com
Registered Office: 323, 3rd Floor, Niti Khand 2, Indirapuram, Ghaziabad, UP 201014

We value your privacy and will make reasonable efforts to address your concerns promptly and transparently.